I agree with some of the other comments being that we felt like we weren't a priority at all. We kept receiving misleading statements and hardly ever got any updates on where they were at with my car. The job itself seems to be done well so far, but their customer service side of things was really disappointing. A job that should have took no more than 3-5 days took over 3 weeks! We've been to other shops in the area and this one has by far been the biggest headache and hassle.
Defiently my one place to go, the owner Chad was very helpful and was able to get my truck done less than a week. He also was more helpful with identity exactly what my truck needed to be fixed.
Very nice place and they know their stuff
Big time has been around for nearly two decades and there's a reason for that. They're truthful and honest, not trying to overcharge you or suggest repairs that are unnecessary. Their prices are fair and reasonable, the owner was friendly and helpful, and my vehicle came back running great! Definitely recommend this shop to anyone who needs a repair! Great local business!
I had these guys do a major job for me in the past and they did an excellent job. However, my last visit didn't go so good. I identified the problem on my truck before taking it in, told the mechanic what the issue was. Mechanic said he would look into the issue I identified. The following day he informed it was a different issue and said the truck was fine as is. They charged me a few hundred dollars to do basically nothing. A week later, had a major failure on the truck which was what I had originally identified. I think they are too busy at this shop and cant handle the work load. My opinion is they are in need of a service manager.
Big Time 4x4 Auto Repair is a US Car Repair based in Rio Rancho, New Mexico. Big Time 4x4 Auto Repair is located at 2604 Southern Blvd SE, Rio Rancho, NM 87124, USA.
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