I have been working with a patient here for 2 weeks. The staff are exceptional! I tried a few things at the cafeteria, very affordable and pretty yummy too!! The new tower is very nice, the rooms are spacious, very clean and are comfortable.
The nurses I saw were amazing they asked questions and acted nice. They were the ones who made this experience nice. On the other hand the doctor I saw for cactus pines in my foot came in with an attitude like he didn't want to be there, gave my boyfriend a horrible look, then asked me if all the pines were out and I said "I got most of them but I feel like there about three left in my foot" he put on gloves and checked where I pointed and put pressure and I said that hurt then he said "well it would be more of a pain to take them out then to leave them in so we are gonna leave them in they should come out naturally." The main reason I went in was because I can barely walk because of the pines that are still in my foot and I can even feel them still in my skin. Then he said my x-rays would take about two days so I was going to leave and I asked the nurse and she said that the x-rays only take 45 minutes to an hour to finish
It's great to see some positive experiences at this facility; however that is not the case for myself as personal experiences in urology and the emergency department have been poor at best. You will rarely see a physician on time. When doctors take to the community for services their very detailed when either choosing or expecting good service. However patients rarely get the return in their expectations when they visit doctors. There's growing peer reviewed evidence that suggests that medical schools have missed the mark in terms of service and understanding the value in providing a positive personal experience when dealing with patients. Most medical schools are realizing that this important component of compassion and relational service is needed, and to be frank most Drs are missing a critical concept in relational interaction between patient and physician.
The hospital staff are very helpful while the nurses and doctors provide a truly personalized and caring experience. Some factors which make Rust Hospital shine brighter than surrounding hospitals are two very unique features; single-patient rooms offer a very comfortable, right-at-home environment and a flexible 24/7 visitor policy encourages family and friends to stay with their loved one as often as they please. The room layout and visitor policy are very important to my spouse and I because we spend lots of time in the hospital, due to his SCI (paraplegic). We hate having to go back but we love that Rust is such an amazing option.
Why be arrogant? This type of behavior doesn't help any situation. Additionally, the management of Rust needs to be evaluated, and they need good, honest and ethical leadership; it's apparent that it's missing. Let's get back to basics, Rust medical professionals, you are being paid to be professional in all you do, every day; whether you realize it or not, you work for the communities you serve. Your paycheck isn't just about getting it from Presbyterian, it's about the service you are expected to provide, period.
I was so well taken care of. Had an appendectomy last night and discharged today. I had been there since about 7:30a that morning having been taken by ambulance from another hospital ER to there. Got great pain management. Had very responsive nurses, techs, doctors, and other staff. All had wonderful bedside manner and took that time to answer all questions. Very thankful for the whole team who made made my stay really wonderful. The facility (hospital room) was lovely and private (as I was told they all are). For 2 mornings, I saw the hot air balloons launch outside of my window. Couldn't have asked for better care in such a lovely place.
Presbyterian Rust Medical Center is a US Hospital based in Rio Rancho, New Mexico. Presbyterian Rust Medical Center is located at 2400 Unser Blvd SE, Rio Rancho, NM 87124, USA.
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