The blonde front desk lady seemed new(slow and confused), but with that, blamed me for loosing a piece of paper that she never gave me. I almost lost my patience dealing with her! The other front desk lady knew what she was doing at least. The vet staff saved the rating to a 3 star, very kind and intelligent.
Prior to my scheduled appointment I was told on two occasions it would cost $18.xx to get my dog a rabbis shot. After my appointment I went to pay and I’m told the bill would be $75.xx because when they brought the dog back for her shot they had the vet see her without asking or informing me first. The receptionist refused to escalate my complaint to her boss for a follow up call. I advised I would no longer bring my business there and offered to pay the $18.xx which was refused and I was told they would $0.00 out the balance and not provide the rabbis paperwork. They then call my girlfriend and tell her we are not allowed to bring our dogs back until we pay the $75.xx. I called back and the receptionist denied telling me the account would be $0.00 and again stated her boss would not call me. I am happy to pay the $18.xx I was told the appointment would be and would like someone to call me back about this situation.
My husband and I are truly grateful for this Clinic and all of it's staff. 3 days ago we had a bad experience with Sunrise Veterinary Clinic where they wouldn't take the time to help us put our beloved dog to sleep while they were not even busy. So we tried Cottonwood and I asked the woman at the desk if they could see our dog and explained that his legs are weak and he was losing use along with his other health issues, and she said we could see him in 15 minutes. When we got in the exam room, the assistant laid a blanket on the floor to make our dog comfortable then Dr Mike Forsyth came in and talked to us while he was also making our precious Baron more comfortable and explained to us how the procedure will work. Then Dr Mike Forsyth handled the whole procedure to where our Baron did not suffer and was gone so peacefully. When it was over we never felt rushed, and then whole staff was so very kind and they all told us how very sorry there where. We even received a clay paw print of Baron to keep. Two days later we received such a very nice sympathy card from the whole staff.
Dr. Waugh and her staff are amazing. They went above and beyond when we lost our dachshund and showed a lot of concern for out other animals as well. I wouldn't trust anyone else with our fur babies health.
They are awesome! I called at 5:00 pm cause my dog had a piece of cactus in his mouth ( we weren't even regular patients) They said I could bring him in since I live just a few minutes away. When I got there they pulled him back and got it out in just a few minutes. They were very nice and helpful! We will continue to use this vet for sure!! Thank you!
Cottonwood Animal Clinic is a US Veterinary Care based in Rio Rancho, New Mexico. Cottonwood Animal Clinic is located at 1101 Rio Rancho Blvd SE, Rio Rancho, NM 87124, USA.
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